GUIDE  Google  December 7, 2023  Reading time: ~1 minute)

Max (RS editor)

In November, a glitch in Google Drive's desktop app caused users to experience missing files, prompting concerns and inconvenience. Google has now addressed the issue and released guidance on recovering the lost files.

Bug Fix Details

The bug primarily affected Google Drive desktop app versions 84 through 84.0.4.0. Google urges users to resolve the problem by updating to the latest version, 85.0.13.0, available on the official website. Once updated, users should try the methods described below. 

Recovery Methods

Google offers two main recovery methods for retrieving missing files:

1 - Drive for Desktop App Backup:

• Download and install the latest version (85.0.13.0) of the Drive for desktop app.
• Press Shift and click on the Settings button.
• Select "Recover from backups" to search for and restore backed-up files.

2 - Command Line Interface (Advanced):

• This method is suitable for users with a backup of the Drive for desktop account directory elsewhere.
• Users can restore files to a specific location using the command line interface by following the detailed instructions reported here.

How It Works

Both methods essentially involve restoring cached versions of the lost files. Users can choose the approach that aligns with their preferences and technical capabilities.

Additional Recommendations

If files still do not appear after attempting the above methods, Google suggests leveraging native system backup tools. For Windows users, utilizing Windows Backup is recommended, while macOS users can turn to Time Machine. These tools enable users to revert to a point in time when the cached files were still available.

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