NEWS  Security  December 16, 2023  Reading time: 2 Minute(s)

Max (RS editor)

Google has introduced a feature called "repair mode" for select Pixel devices, aiming to enhance user privacy during device repairs. This innovative solution is designed to protect personal data from prying eyes while ensuring efficient and secure repair processes.

How Repair Mode Works

According to a newly released help page on Google's Pixel Phone support site, repair mode operates by creating a clean Android install in a dedicated partition. This partition offers limited functionality, deliberately excluding access to the device owner's personal data. During repair mode, essential apps like Google Play, Messages, Text-to-Speech, and Google Search are disabled, while specialized tools for technicians become exclusively available.

iFixit CEO's Perspective

Kyle Wiens, CEO of iFixit, applauds the introduction of repair mode, stating:

"Most repair techs are trustworthy people who just want to help you get your stuff working again. But it can be nerve-racking to unlock your phone for a stranger, and repair techs shouldn't need access to your data to confirm that the speakers or cameras work."

Usage and Limitations

Google emphasizes that repair mode can be utilized for both walk-in and mail-in repairs. Any changes made to the device during repair mode, apart from system updates, are automatically reversed when repair mode is deactivated. However, Google clarifies that repair mode doesn't prevent technicians from wiping the entire device if necessary, especially when replacing parts that impact storage.

Precautions for Pixel Owners

While repair mode offers a layer of protection, Google advises Pixel owners to take a full backup before sending their devices in for repair. If certain components influencing storage need replacement, technicians may be required to wipe the phone's data, even with repair mode enabled.

How to Access Repair Mode

For those eager to explore repair mode, it can be located in the Settings app under the System menu on compatible Pixel devices. Compatibility requires Android 14 with the December 2023 update or newer, along with at least 2 GB of free space. Notably, Samsung introduced a similar maintenance mode for Galaxy devices with the release of One UI 5 in October 2022.

Additional Self-Repair Features

Alongside repair mode, Google unveiled two other self-repair features. Pixel device owners can now launch the Pixel Diagnostic app by dialing *#*#7287#*#* from their phone keypad. Furthermore, Google announced a redesign of its repair manuals, making them more user-friendly for third-party techs and DIY enthusiasts.

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