NEWS  AI  February 2, 2024  Reading time: ~1 minute)

Max (RS editor)

Microsoft has unveiled two new additions to its Copilot family: Copilot for Sales and Copilot for Service. These releases mark a significant expansion of Microsoft's AI-related product offerings, providing enhanced capabilities tailored to streamline sales and service operations within organizations.

The announcement underscores the growing demand for AI-powered solutions in the business landscape. According to a study a staggering 79% of sellers are grappling with an increased workload, necessitating a shift towards AI-driven technologies to manage customer interactions efficiently.

Copilot for Sales augments the existing Copilot for Microsoft 365 suite by integrating seamlessly with popular CRM platforms such as Salesforce Sales Cloud and Microsoft Dynamics 365. This integration enables sales professionals to leverage AI-generated content directly within familiar tools like Word, Outlook, and Microsoft Teams. Tasks ranging from generating meeting briefs to composing emails can now be automated, allowing sales teams to focus on building meaningful relationships with clients.

Meanwhile, Copilot for Service aims to revolutionize customer service operations by harnessing organizations' existing knowledge repositories to expedite onboarding and case resolution processes. Leveraging generative AI capabilities, this solution facilitates intelligent conversations across diverse data sources, including public websites, SharePoint, and knowledge base articles. Pre-built integrations with leading service management platforms like ZenDesk, ServiceNow, and Salesforce further enhance its utility, empowering service agents to deliver efficient and personalized support experiences.

Both Copilot for Sales and Copilot for Service come bundled with Copilot for Microsoft 365, offering a comprehensive suite of AI-driven tools to enhance productivity across sales and service functions. With a monthly subscription fee of $50 per user, organizations can unlock the full potential of these solutions, with existing Copilot users eligible for a discounted rate of $20 per month for additional services.

 IMAGE CREDITS: MICROSOFT